Frequently Asked Questions

Deposits are strictly non-refundable and non-transferable under any circumstances. Upon receipt of your deposit, we immediately allocate our team, equipment, and resources exclusively to your event date — turning away other enquiries as a direct result. This allocation represents a genuine commercial loss to us if you cancel.

If you need to postpone (not cancel), we will use reasonable endeavours to accommodate a new date, subject to availability, provided you notify us in writing at least 45 days before the original event date. Postponement is at our discretion and is not guaranteed.

By paying your deposit, you acknowledge and accept this policy. This clause does not affect your statutory rights under the Consumer Rights Act 2015.

Once a deposit is paid and your date is confirmed, our team is exclusively reserved for your event. Package downgrades are not permitted after deposit payment, as our cost commitments are made on the basis of the agreed package.

You are welcome to upgrade your package or add services at any time before the event, subject to availability. Any upgrades must be agreed in writing and paid in advance.

Date changes are permitted with at least 45 days written notice, subject to team availability.

If you need to cancel your event entirely, your deposit is forfeited as set out in our booking terms. We are not able to issue refunds for cancellations.

If your event is cancelled due to circumstances entirely beyond your control — such as a government-mandated lockdown, serious illness of a primary party, or bereavement of an immediate family member — we will use reasonable endeavours to offer a postponement at no additional charge, subject to availability. This is a goodwill gesture and does not constitute a legal entitlement.

We strongly recommend that all clients take out comprehensive wedding and event insurance that includes cancellation cover.

If your celebration runs beyond the originally agreed end time, our team will endeavour to continue coverage where operationally possible. Additional time is charged at:

• Photography: £150 per hour, per photographer • Videography: £150 per hour, per videographer

Additional hours are not guaranteed — our team may have prior commitments after your event. Where overtime is agreed on the day, a brief written confirmation (WhatsApp message is acceptable) will suffice as authorisation. Payment for overtime is due within 7 days of the event.

We strongly recommend discussing your expected timeline in full during your pre-event consultation to avoid any disruption.

To maximise coverage of key moments, we recommend the following:

• Provide a detailed shot list and event timeline during your pre-event consultation • Designate a trusted family member or coordinator to guide our team to key guests • Communicate any must-have shots or special requests in writing before the event • Choose a package with multiple photographers/videographers for complex or large-scale events

Please note: single-camera coverage cannot capture simultaneous events in different locations. We accept no liability for moments not captured that were not specifically communicated to us in advance.

Your photos and videos will be delivered via a secure online download link. You have 14 days from the date the link is sent to download all files. After this period, the link expires and all files are permanently deleted from our systems in accordance with our data retention policy.

We will send one reminder notification before the link expires. It is your sole and exclusive responsibility to download, verify, and back up all files promptly upon receipt.

We strongly recommend storing your files in at least three separate locations: (1) a computer hard drive, (2) an external hard drive or USB, and (3) a cloud storage service such as Google Drive, Dropbox, or iCloud.

We maintain working copies of your files throughout the editing and delivery process. However, once your files have been delivered and the 14-day download period has expired, all copies are permanently deleted from our systems.

In the unlikely event that data is lost, corrupted, or irrecoverably damaged due to a fault on our part — such as equipment failure or file corruption during editing — our liability is strictly limited to a proportionate refund of the service fee paid, calculated based only on the specific coverage affected.

For example: if footage from one ceremony within a multi-day event is lost due to a technical fault on our part, the refund will be proportionate to that ceremony's value within your total package — not the entire package value. We shall not be liable for any consequential loss, distress, or indirect damages arising from data loss.

USB drives are provided as a convenient delivery medium. While we use quality media, USB drives are third-party hardware products and may fail over time. This is a known industry limitation beyond our control.

Treat your USB as a transfer device only — not as long-term archival storage. Back up all files to multiple locations immediately upon receipt.

If a USB is found to be faulty within 7 days of receipt, please contact us immediately with evidence of the fault. Where we can establish the fault existed at point of delivery and files remain on our systems, we will endeavour to provide a replacement copy. We cannot accept liability for USB malfunction occurring after delivery.

Typical delivery timescales from your event date are:

• Edited photographs: 6–8 weeks • Wedding highlight film: 8–10 weeks • Full ceremony or event film: 10–16 weeks

These are estimates and may vary during peak season (May–September). We will notify you in advance of any anticipated delays.

Rush delivery is available for an additional fee — please enquire at the time of booking.

If you experience difficulty accessing your download link, contact us immediately at [email protected] — do not wait until the link expires.

Where a technical fault on our systems has caused the link to malfunction, we will reissue access as a priority and reset the 14-day window from the date a working link is confirmed.

Links that expire due to non-use within the 14-day window, or due to issues on the client's device, browser, or internet connection, are not considered a fault on our part. We cannot guarantee re-issuance of files after our data retention period has passed.

Once files have been delivered and the 14-day download window has expired, all copies are deleted from our systems. We are unable to reissue files after this point — no exceptions.

CineEvents cannot accept any responsibility for data loss, damage, theft, or destruction occurring after delivery. The responsibility for safeguarding your photographs and videos transfers entirely to you upon download.

Download immediately. Verify all files are complete. Create multiple backups at once. Do not rely on a single storage location.

Upon delivery of your photographs or wedding film, you have 7 days to review the content and submit any change requests in writing to [email protected].

Seven days is a generous and reasonable review window. During this period, other client projects are paused to prioritise your amendments.

If you do not respond within 7 days — for any reason — we cannot guarantee when your amendments will be completed. Your project will re-enter our production queue at a position determined by current workload. We continuously take on new clients and projects, and a delayed response means we cannot hold your place in the schedule.

We will always complete your amendments as soon as is reasonably possible, but we are unable to commit to a specific delivery date once the 7-day review window has passed.

A valid change request must be submitted in writing — email or WhatsApp message — within 7 days of delivery and must clearly describe:

• The specific photo(s) or film section(s) requiring amendment • The nature of the change required (e.g. colour correction, crop, sequence edit)

Change requests submitted outside the 7-day window, or communicated verbally without written confirmation, may not be actioned within your original delivery timeline.

Requests that fall outside the agreed package scope — such as adding footage not captured, including scenes not covered on the day, or requesting a full re-edit — may be subject to additional charges.

If you anticipate needing more than 7 days to review — for example, due to travel, illness, or family circumstances — please notify us in writing before the 7-day window closes.

We will use reasonable endeavours to accommodate your situation. However, we cannot guarantee your project will remain at the front of our production queue during an extended review period, as new client projects continue to be processed throughout.

Where an extension is agreed in writing by both parties, the new review deadline will be documented and honoured.

If we do not receive any response from you within 14 days of delivery — neither a change request nor an acknowledgement — your project will be considered delivered and accepted in its current form. No further amendments will be guaranteed without a new written agreement.

Files will be deleted from our systems in line with our data retention policy regardless of whether you have responded.

It remains your sole responsibility to engage with delivered content within the stated timescales.

No. The number of photographs delivered and the duration of video footage cannot be contractually guaranteed. Wedding and event coverage is a real-time, live activity. The volume of content captured is directly influenced by:

• The pace and flow of your specific event • Venue lighting, layout, and access restrictions • Simultaneous activities happening across multiple locations • Guest cooperation and movement • Scheduled timings running early, late, or changing on the day • Factors beyond both the client's and our team's control

What we guarantee is that our team will be present for the agreed time and will exercise full professional capability to maximise your coverage. Quantity and duration are determined by the live event itself — not by us.

We take punctuality extremely seriously and plan our routes with significant buffer time. However, traffic delays, road closures, accidents, adverse weather, and other travel disruptions are circumstances entirely beyond our control.

We cannot be held responsible for any coverage missed as a direct result of travel delays caused by factors outside our reasonable control, including but not limited to:

• Road traffic accidents or congestion • Road or motorway closures • Severe or unexpected weather conditions • Vehicle breakdowns, where we have taken all reasonable steps to resolve the situation • Rail, transport, or infrastructure disruptions • Events of force majeure

In the event of a delay, we will notify you as early as possible and make every reasonable effort to arrive as quickly as safely possible. We will adjust our coverage plan to prioritise your most important scheduled moments.

To minimise risk: share your full venue address and access instructions with us in advance, provide a venue coordinator contact number, and send us your full event schedule at least 7 days before the event.

Some venues, religious establishments, or event locations impose restrictions on photography or videography — for example, no flash photography during a religious ceremony, restricted drone zones, camera-free areas, or limitations on tripod or camera placement.

We will make every reasonable effort to work within venue rules while maximising your coverage. However, we cannot be held responsible for any coverage limitations that result directly from venue restrictions, religious requirements, or event coordinator instructions that are beyond our control.

Where you are aware of any specific venue restrictions, please notify us at the time of booking or during your pre-event consultation so we can plan accordingly.

We will make every effort to capture as many guests and moments as possible. However, dynamic events involve simultaneous activities across multiple locations, and single-camera coverage cannot be everywhere at once.

We cannot guarantee that every individual guest will feature in your photographs or films. If there are specific guests or moments that are essential, please communicate these to us in advance and identify a point of contact on the day to guide our team.

For large events — 200 or more guests, or multi-room venues — we strongly recommend packages with multiple photographers and videographers.

Where footage is missing due to a verified technical fault on our part — such as confirmed equipment failure, card corruption, or a file rendering error — our liability is limited to a proportionate refund of the affected portion of your package only.

Where footage is missing due to circumstances beyond our control — including but not limited to venue restrictions, simultaneous events in different locations, event timing changes on the day, or moments that occurred outside our coverage area — this does not constitute a breach of contract, and no refund will be due.

We will always act transparently and notify you promptly if we identify a technical issue with your footage during the editing process.

We maintain a consistent cinematic style across all our work. However, every event is unique, and the final result is naturally influenced by venue lighting conditions, weather, the flow of your specific event, and venue access restrictions.

Our portfolio samples represent our capabilities under favourable conditions. Minor stylistic variations between portfolio samples and your own coverage do not constitute grounds for a refund or dispute.

Yes. Additional albums, USB drives, or duplicate soft copies can be ordered after your event. Additional charges apply and will be quoted on request.

Orders for additional materials must be placed within 90 days of your event date. We cannot guarantee availability of source files after this period due to our data retention policy.

Contact [email protected] for pricing on additional materials.

If you would like more pages than included in your original package, we are happy to accommodate this. Additional pages are charged at a rate confirmed at the time of request.

All additions must be agreed in writing before production begins. No additional pages will be produced until the cost has been approved and payment received.

Our studio is available for consultations and collections Monday to Saturday. Sundays are reserved as a studio off day. While we cover events on Sundays, studio appointments are not available on that day.

Please contact us in advance to arrange a suitable appointment time.

To protect your privacy, materials are only released to pre-authorised individuals. Please provide us with the names and contact numbers of any persons authorised to collect on your behalf. Identification may be requested.

Uncollected materials held at the studio for more than 30 days after notification may be destroyed in line with our data retention policy.

Our total liability to you for any claim arising from our services — whether in contract, tort, or otherwise — is limited to the total amount paid by you for the specific service to which the claim relates.

We are not liable for any indirect, consequential, or special damages, including but not limited to emotional distress, loss of enjoyment, or costs arising from the use of third-party services.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, nor do we exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

A force majeure event means any event or circumstance beyond the reasonable control of either party, including but not limited to:

• Acts of God (flood, storm, earthquake, fire) • Pandemic or public health emergency • Government action or legislation • War, terrorism or civil unrest • Power failures • Road closures, transport network failures, major accidents • Death and serious illness of a key team member

Where a force majeure event prevents us from fulfilling our obligations, we will notify you as soon as reasonably practicable and use reasonable endeavours to minimise the impact on your coverage. We will not be liable for any failure or delay in performance caused by a force majeure event.

In the unlikely event that a confirmed team member is unable to attend due to sudden illness, injury, or personal emergency, we will make every reasonable effort to:

1. Replace them with an equally qualified and experienced team member 2. Notify you as early as possible 3. Provide comparable coverage to the level contracted

If a suitable replacement cannot be sourced and your coverage is materially reduced as a result, we will offer a proportionate partial refund reflecting the reduction in service delivered. We cannot be held liable for the consequences of unavoidable absence due to circumstances beyond our control. We will always act in good faith to minimise disruption.

Copyright in all photographs and films created by CineEvents remains with Cine Events Ltd, unless explicitly transferred in writing by a signed agreement.

You are granted a perpetual, non-exclusive licence to use the images and films for personal, non-commercial purposes — including printing, sharing with family and friends, and posting on personal social media.

You may not sell, license, or use the content for commercial purposes without our prior written consent.

We reserve the right to use images and footage for our own portfolio, website, and marketing materials, unless you request otherwise in writing at the time of booking.

Once content has been delivered to you, all responsibility for data safety transfers to you entirely. We take every precaution during the creation, editing, and delivery of your content, including encrypted storage and professional-grade equipment with redundant memory cards.

We cannot be held responsible for data loss, damage, theft, or destruction occurring after delivery. Our liability for any pre-delivery data loss is strictly limited as described in our Data, Delivery & Liability section.

We recommend comprehensive wedding insurance that includes photography and videography cover.

If you need to postpone your event, notify us in writing at least 45 days before the original event date. We will use reasonable endeavours to accommodate your new date, subject to team availability.

Deposits are non-refundable but will be applied toward the rescheduled event. If your preferred new date is unavailable, we will offer alternative dates within a 12-month window.

If no suitable date can be agreed, we reserve the right to retain the deposit as compensation for the original date allocation.

Yes. CineEvents maintains public liability insurance and professional indemnity insurance for all events. Certificates of insurance are available upon written request for venue or client requirements.

Your contract with Cine Events Ltd is governed by the laws of England and Wales. Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.

We are committed to resolving any complaints fairly and promptly. If you have a concern, please contact [email protected] in the first instance. We aim to acknowledge all complaints within 48 hours and resolve them within 14 days.

Yes. By paying your deposit and confirming your booking with CineEvents, you confirm that you have read, understood, and agreed to all terms and conditions contained within this document.

These terms form part of your legally binding contract with Cine Events Ltd. If you have any questions before booking, contact us at [email protected] and we will be happy to clarify any point.

The Dream Holiday Giveaway is an exclusive complimentary incentive available only to clients who book our Elite Photography Package. Upon successful completion of your event and clearance of all outstanding payments, you are entered into the monthly draw to win a 3-day/2-night holiday for 2 adults to a destination of your choice:

• Istanbul • Dubai • Abu Dhabi • Cappadocia

The prize includes return economy flights on a budget airline (8kg cabin luggage per person) and 2 nights in a 3-star or higher hotel. All other costs are the sole responsibility of the winner.

Included: • Return economy flights for 2 adults (budget airline, 8kg cabin luggage per person) • 2 nights hotel accommodation in a double room rated 3-star or higher

Not included — and entirely the winner's responsibility: • Additional or hold luggage fees • Airport transfers • All meals and beverages • Entertainment • Visas • Travel insurance • Medical costs • Local taxes • Any price difference due to late booking or seasonal surcharges

To be eligible you must:

1. Be aged 18 or over 2. Have booked the Elite Photography Package directly with Cine Events Ltd 3. Have completed your event successfully with us 4. Have all payments under your Elite package fully cleared and undisputed

One entry per Elite booking. The holiday is non-transferable, not for resale, and is confirmed only after your event is completed and all payments received.

You must submit your Holiday Gift Request Form via our website at least 3 months before your intended travel date. We will provide you with 3 available date options to choose from — you cannot select your own specific dates.

Blackout periods apply during peak travel seasons, public holidays, and school breaks. Blackout dates will be confirmed in writing.

Any price differences arising from late booking are the winner's responsibility.

Once flights and hotel have been confirmed and booked, the holiday is strictly non-refundable.

Any cancellations, name changes, or rescheduling after confirmation must be handled directly by you with the airline and hotel at your own cost. CineEvents has no further responsibility or liability once booking confirmation is issued.

CineEvents acts as a gifting facilitator only and is not a travel agent or tour operator. All flights and hotel bookings are made through independent third-party suppliers whose own terms and conditions apply in full.

We accept no liability for flight delays or cancellations, hotel overbooking or quality disputes, lost luggage, illness, injury, natural disasters, strikes, pandemics, or any other travel-related problems.

You must deal directly with the airline and hotel for any issues that arise. Comprehensive travel insurance is strongly recommended and is entirely your responsibility to arrange.

Yes — travel insurance is your responsibility and is strongly recommended.

You are also solely responsible for: • A valid passport (minimum 6 months validity) • Any required visas or entry documentation • Compliance with all airline, hotel, and destination entry requirements

Failure to meet travel documentation requirements does not entitle you to any refund or substitute prize.

No. The holiday gift has no cash or monetary equivalent value. It cannot be exchanged for a credit note, service discount, or alternative prize of any kind.

If you do not claim the holiday within the permitted window, or forfeit it for any reason, no compensation, credit, or substitute will be provided.

Yes. If you consent to sharing your holiday experience on CineEvents' social media channels, you will also receive a complimentary professional destination photoshoot valued at £900 during your trip.

This is entirely optional. Your decision to consent or not consent to social media sharing has no effect on your eligibility for the core holiday prize.